Servik Privacy Policy

Last updated: October 13, 2026

What Servik is

Servik is a directory and quote-request service that connects people with local auto repair shops, tire installers, and fleet service providers. It is available on this website and through AI assistants.

Business information we publish

Our provider listings are built from public business information: government license records (state licensing boards and city/county open-data portals), public business registries, and open map datasets. A listing typically shows a business's name, address, phone number, website, services, and license-verification status. This is information businesses publish to be found by customers. A business may claim, correct, or remove its listing at any time through this site.

Information you give us when requesting quotes

If you ask us (directly or through an AI assistant) to request quotes, we collect the details needed to match you with pros: the trade and service, your ZIP code, timing, a description of the job, and — only with your explicit permission — your name and phone number or email so shops can reach you.

• We share your contact details only with the shops matched to your request, and only when you have explicitly agreed to share them.
• Consent is recorded with a timestamp. If you choose the relay option, shops never see your phone number or email; messages pass through Servik.
• We do not sell personal information. We do not use your contact details for advertising.

When you chat with Servik

Our website chat is powered in part by an AI language model (provided by Groq) that interprets your question and phrases answers from our own data. To keep answers accurate, the model only receives your message and the facts we retrieve — and its replies are checked against our directory before you see them.

• We keep a transcript of chat conversations for up to 90 days so we can review quality and fix mistakes, then delete them. Phone numbers and email addresses are automatically masked in stored transcripts.
• If your browser allows it, the chat remembers a small profile across visits — your ZIP code, the trade and topic you asked about, your vehicle, and a first name if you gave one — so a returning visit starts with context. It never stores your phone number or email. Use the "Forget me" link on the chat page at any time to erase it immediately.
• Please don't type sensitive information (passwords, payment details, health information) into the chat — it isn't needed to get help with a car problem.

How we protect information

Personal information is stored in access-controlled systems; operator tools that can view requests or conversations require a private key. Data is encrypted in transit (HTTPS). We collect the minimum needed to operate the service, we never sell personal information, and we share contact details only as described above.

Developer accounts

Developers who register for API access provide an email address; API keys are stored only as hashes. Usage is logged for rate limiting and abuse prevention.

Retention

Chat transcripts are deleted after 90 days. The chat's visitor memory expires after 180 days without a visit. Quote requests, their message threads, and consent records are kept longer — they are the evidence both sides rely on if there's a dispute about a job or about consent to be contacted — then deleted or anonymized. Business listings persist while the underlying public records are current.

Your choices

You may ask us to access, correct, or delete your personal information, or to remove a business listing, at any time. Email hello@servik.io or contact the Servik team through the developers page and we will act on the request promptly. Deleting chat data does not cancel a quote request you already submitted; tell us if you want that withdrawn too.

Changes

We will update this page when our practices change and note the new date above.